Are you highly organised and detail-orientated looking for your next challenge within an administrative role?
À±½·ÊÓƵ is seeking a Service Administrator to join a dynamic team fully on-site in Hamburg. In this role, you will play a key part in ensuring smooth service operations by coordinating appointments, managing documentation, and supporting the service team. This position is ideal for someone who is detail-oriented, organized, and enjoys working in a fast-paced environment.
Responsibilities:
- Be the main point of contact for customer and internal service-related inquiries.
- Schedule and coordinate service appointments for field engineers.
- Handle service requests, warranty claims, and maintenance contracts.
- Keep accurate records of service activities, customer details, and equipment history.
- Monitor spare parts inventory and assist with logistics for orders and returns.
- Prepare service quotes, invoices, and follow up on purchase orders and billing.
- Work closely with service, sales, and finance teams to ensure customer satisfaction.
- Ensure compliance with internal processes and external regulations.
- Provide general administrative support to the service team as needed.
Key Skills and Requirements:
- Experience in an administrative or customer service role, preferably in a technical or medical device setting.
- Strong organizational and communication skills.
- Proficiency in Microsoft Office and familiarity with CRM or ERP systems (e.g., SAP, Salesforce).
- Ability to manage multiple tasks and work effectively under pressure.
- Fluency in German and good English skills, both written and spoken.
- A proactive and responsible approach to work.
If you are having difficulty in applying or if you have any questions, please contact Indre Stankeviciute at i.stankeviciute@proclinical.com.
If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.
À±½·ÊÓƵ is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. À±½·ÊÓƵ is acting as an Employment Agency in relation to this vacancy.
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