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À±½·ÊÓƵ is seeking a Senior Specialist in Benefit Operations to join a dynamic team in Chester. This role focuses on the execution and administration of benefits and retirement programs, including health, welfare, savings plans, and wellness initiatives. You will play a key role in ensuring efficient operations and delivering a positive customer experience.
Responsibilities:
- Oversee the end-to-end operation of benefits programs for assigned markets, ensuring efficiency and a positive customer experience.
- Interpret and communicate benefit plan provisions, policies, and processes, serving as an escalation point for Tier 2 benefits inquiries.
- Document processes and activities, updating local work instructions, training materials, and knowledge articles.
- Implement new benefits, design process changes, and drive process improvement initiatives.
- Manage day-to-day activities related to benefit plan eligibility, enrollments, status changes, terminations, and claims.
- Liaise with system providers, brokers, and vendors, action monthly changes, and reconcile system-generated reports.
- Administer invoicing and payment processes, including raising POs, validating invoices, and tracking payments.
- Manage enrollment windows in partnership with benefits system providers and maintain annual activity calendars.
- Research and resolve issues related to benefit programs raised by employees, HR, and third-party vendors.
- Review and update system-generated correspondence, vendor websites, and HR portal content to ensure accuracy and relevance.
- Assist with compliance and governance of total rewards plans, identifying risks, participating in audits, and implementing corrective actions.
- Collaborate with teams to develop and operationalize enterprise-wide solutions.
- Identify and recommend improvements in People Services systems and processes.
- Manage testing activities for benefits administration systems and support implementation of changes.
- Train team members and HR associates on benefit topics and processes.
- Complete annual benefit surveys and assist with wellness program administration and communications.
Key Skills and Requirements:
- Bachelor's degree or equivalent experience.
- Strong experience in benefits administration.
- Analytical abilities with attention to detail.
- Knowledge of HR policies, processes, regional employment laws, and benefits legislative requirements.
- Proficiency in Excel (vlookups, pivot tables) and other Microsoft Office applications.
- Ability to manage multiple tasks in a fast-paced, complex environment.
- Business judgment to assess requirements and identify solutions.
- Experience in a multicultural, multi-country work environment.
- Strong communication skills to present technical information clearly.
- Continuous improvement mindset.
Ideal Candidates Would Also Have:
- Operational experience in other HR processes (e.g., talent acquisition, payroll, performance).
- Experience in HR Shared Services delivery models.
- Familiarity with systems like Workday, ServiceNow, Darwin, Morneau Shepell's Ariel.
- Coaching experience to build team capabilities.
Other Qualifications:
- Proficiency in English; additional European language skills are a plus.
If you are having difficulty in applying or if you have any questions, please contact Joshua Bye at j.bye@proclinical.com.
Apply Now:
If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.
À±½·ÊÓƵ is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. À±½·ÊÓƵ is acting as an Employment Agency in relation to this vacancy.
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